NEWS2

Thank you for using FXCA on a regular basis. During Golden Week, we will be open as usual except for some services.
Please see the table below for the handling of each service.Text link settings

○ You can use it as usual
△ Partial business
× It will be closed during Golden Week

〈Note〉
*1.　Deposits and withdrawals are based on the remittance reception time of the recipient’s bank.
We will accept work requests even during the holidays. Estimated deposit will be 3 business days after the withdrawal request date (excluding weekends and holidays).
*2.　Credit deposits can be used as usual.
*3.　The support desk will support operations and approve various procedures.

Regarding deposits and withdrawals

〈Deposit to your wallet by bank transfer〉

The reflection of payments from April 29, 2021 (Thursday) to May 5, 2021 (Wednesday) will differ depending on the bank you are using.
※Please note that the remittance on Saturdays and Sundays will be reflected according to the remittance reception time of both the remittance source and the remittance destination banks.
※If customer support is not required for deposit work, we will respond in order from May 6th (Thursday).

〈Deposit to your wallet by bank transfer〉

We are accepting work requests even during the holidays. Estimated deposit will be 3 business days (excluding weekends and holidays) from the withdrawal request.
Withdrawal requests are expected to be crowded around the Golden Week period. We will respond in sequence, but it may take longer than usual.
Please request to go to work with plenty of time.
※Depending on the status of the transfer destination financial institution or the payee’s account, it may be handled on the next business day.

Support desk reception hours

During the following period, some customer support operations will be closed.

〈Golden Week holidays〉

April 29, 2021 (Thursday) -May 5, 2021 (Wednesday)　※Partial business
During the same period, we will accept inquiries by e-mail, but we will respond to replies sequentially after May 6, 2021 (Thursday).
Congestion is expected before and after the Golden Week period. Depending on the content of your inquiry, it may take longer than usual to reply. Thank you for your understanding.

We will continue to aim to provide services that can be used by as many people as possible, and we will continue to enhance the content and provide wallets that are easier to play an active role. We appreciate your continued support.

List title

1. Deposits and withdrawals are based on the remittance reception time of the recipient’s bank. We will accept work requests even during the holidays.
   Estimated deposit will be 3 business days after the withdrawal request date (excluding weekends and holidays).
2. Credit deposits can be used as usual.
3. The support desk will support operations and approve various procedures.

List title

• Deposits and withdrawals are based on the remittance reception time of the recipient’s bank. We will accept work requests even during the holidays.
• Credit deposits can be used as usual.
• The support desk will support operations and approve various procedures.