If you have any questions, please see this FAQ before contacting us.
The content of your question is divided into categories.
About FXCA
- How soon will the document review for opening an account be completed?
- Normally It will be completed in about 3 business days, but it may take more time depending on the status of your application.
- Please tell me the available deposit and withdrawal methods.
- You can use bank transfer, credit / debit card for deposit. Withdrawals can be made by bank transfer.
- Which legal tender do you support?
- Legal tender can be Japanese Yen, US Dollar, Euro, RMB, Singapore Dollar, Australian Dollar, Hong Kong Dollar.
- Do you accept overseas bank transfers?
- Yes. Bank remittances from China as well as Japan are also possible.
- Is it possible to cancel after completing the deposit procedure?
- Sorry, you cannot cancel after deposit. If you make a mistake in the transfer destination, please contact the transfer source bank and request a reinstatement.
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