If you have any questions, please see this FAQ before contacting us.
The content of your question is divided into categories.
About FXCA
- How soon will the document review for opening an account be completed?
- Normally It will be completed in about 3 business days, but it may take more time depending on the status of your application.
- Please tell me the available deposit and withdrawal methods.
- You can use bank transfer, credit / debit card, and virtual currency for deposit. Withdrawals can be made by bank transfer or virtual currency.
- Which legal tender and virtual currency do you support?
- Legal tender can be Japanese Yen, US Dollar, Euro, RMB, Singapore Dollar, Australian Dollar, Hong Kong Dollar. In addition, Bitcoin, Bitcoin Cash, Ethereum, and Litecoin can be used as virtual currencies.
- Do you accept overseas bank transfers?
- Yes. Bank remittances from China as well as Japan are also possible.
- Is it possible to cancel after completing the deposit procedure?
- Sorry, you cannot cancel after deposit. If you make a mistake in the transfer destination, please contact the transfer source bank and request a reinstatement.
Open Account
English